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FAQ

Frequently Asked Questions

How is my meat delivered?

We deliver meat locally (in the Wellington, Taunton area – arrangement by phone) for free and we use EXETER DEPOT of APC Overnight courier for national deliveries which is charged at a flat rate of £10. This ensures you receive your meat in perfect condition. The meat will be delivered fresh on a before 12.00 delivery service. Should you need to contact our courier their number is 01392 421081.

How will the meat be packaged?

Our Rare Breed Meat will arrive either vacuum packed (joints), to ensure the optimum freshness, or on trays (sausages) and placed into insulated boxes containing ice packs. This keeps the meat nice and cold during delivery.

 

Where do you deliver?

We deliver to the majority of the mainland UK and the cost is a fixed charge of £10. Parts of Scotland will have an extra charge.

When is my meat delivered?

Your order will be delivered, normally within a week from the time that you place your order, although sometimes it can be up to two weeks. This is to make sure all our meat is delivered to you having been hung properly and then freshly cut specifically to your requirements. Our delivery day is usually on a Friday for national deliveries and will be with you between 07.00 and 12.00 on the relevant day. Free local deliveries can be arranged by phone.

How do I pay?

Moonbeams Farm uses a 100% secure-server to transfer your payment details. On receipt of your meat box there will be an invoice telling you exactly how much the meat costs.

Privacy.

Moonbeams Farm values its customers highly and endeavours to achieve complete customer satisfaction. We will not give, sell or swap any of the information you give to us with anyone else.

Can I send a Rare Breed meat box as a gift?

Yes you can. We can even enclose a personal message within your meat box and you can specify a different address to the invoice address. Just let us know when completing your order.

Can I track my delivery?

Yes you can. To do this you will need to contact our couriers. We use EXETER DEPOT of APC Overnight and their number is 01392421081.